Support Analyst 

CenterX is hiring for an experienced support analyst to work full-time with our team located in Madison, WI.

Be part of a rapidly growing team focused on improving healthcare outcomes. You will develop software for doctors, pharmacists, and health plans so that patients might comfortably and confidently adhere to prescription therapy plans.

What you will be doing

  • Analyzes complex business needs presented by customers and recommends technical solutions.

  • Presents solutions directly to client in client facing role without support of supervisor

  • Liaison between the SAM and technical teams to manage the portfolio of client-specific projects to a consistent level of quality, value and timeliness.

  • Partner with Operations and SAMs team to ensure that our proposed development is consistent with our client experience objectives.

  • Acts as Subject Matter Experts (SMEs) for Strategic Account Managers relative to system connectivity and configuration, with an emphasis on our high growth services identified in our strategic plan. The expectation is that the role can speak knowledgeably and confidently to all of our services technical aspects.

  • Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing and monitoring technical solutions.

  • Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.

  • Works closely with SAMs to guide project development, including recording of progress and creation of testing plans.

  • Develops and manages expertise and advises clients on requests, features, and recommended configuration.

  • Develops and manages systems monitoring plan for live clients, including establishing baseline trends and developing action plans for variances.

  • Creates and executes necessary technical training for other implementation staff.

  • Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications, or trouble shooting.

 

What your background should look like

Requires broad training in fields such as business administration, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree Program. Normally requires a minimum of three (3) years related and progressively responsible experience.

  • Available for occasional travel

  • Experience and understanding of the healthcare industry

  • Epic experience a plus

  • Programming experience a plus

  • Skilled in the development lifecycle, systems monitoring, resource development, and strategic planning.

  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

What We Need From You